Privacy Policy
At OnBoard Maritime we are committed to protecting and respecting your privacy.
This policy explains who we are, what, when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Any questions regarding this policy and our privacy practices should be sent:
• info@onboardmaritime.com
• +44 (0) 344 090 3004
• 1 Golf Road, Clarkston, G76 7HU
Who are we?
OnBoard Maritime Ltd is registered in Scotland, company number 617859. Registered office address 1 Golf Road, Clarkston, G76 7HU
How do we collect information about you?
Information is provided to OnBoard Maritime by:
• Filling out an enquiry form on the OnBoard Maritime website
• Correspondence by phone or email.
• Requests to join our social media channels such as Facebook, LinkedIn and Twitter
What information do you provide?
When you submit your details to us through an inquiry on our website [or a trusted third party], we’ll collect the following information:
• Your full name
• Your email address
• Your telephone number
When you speak to our course advisers or enroll on a course, we may ask for the following information:
• Your full name
• Your email address
• Your telephone number
• Your education and work experience, where relevant to the course
• Your postal address
• Your date of birth
When you are studying, we may collect the following information about you:
• Service queries or problems
• Academic tutor queries
• Coursework or assessments submissions
• Student event or survey
• Career development plans
When you enroll as a student, we’ll ask if you have any special educational requirements that might require us to make adjustments to the course or assessments. We ask this so that we can take reasonable steps to accommodate your needs and give you the best student experience possible. Any such health information is known as special category personal data under data protection laws.
This information will only be used to help you.
As with all your data, you can ask us to delete or modify this information at any time. Please see further information about your privacy rights below.
How and why we use your personal information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
• to comply with our legal and regulatory obligations;
• for the performance of our contract with you or to take steps at your request before entering into a contract;
• for our legitimate interests or those of a third party; or
• where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The list below explains what we use (process) your personal information for and our legal basis for doing so:
Students: If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you. We will seek your consent to process any special categories of personal data (such as health information) that we may request when you apply for one of our courses.
Inquiries and Feedback: We use personal information submitted to us when you make an enquiry or when you provide feedback to us for our legitimate interests of engaging with potential students and identifying how we can improve our services.
Website: The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website.
Marketing: We may use your personal information to send you updates about our services, including exclusive offers, promotions or new courses. We have a legitimate interest in processing your personal information for marketing purposes. This means we do not usually need your consent to send you marketing communications. However, where consent is needed, we will ask for this consent separately. You have the right to opt out of receiving marketing communications at any time (please see "How to unsubscribe from marketing communications" below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.
How long do we keep your data?
If you submit your details as a prospective student, we’ll store this data for one year.
If you enrol as a student, we’ll store your data for 7 years after the completion of your course in line with regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of your studies or for audit purposes.
Technical information about your visit to our website may be kept for the following retention periods:
• Google unique visitor tracking - 2 years.
• Google analytics session - 30 minutes.
• Google referral - 6 months.
For more information about how long we keep your data, please contact us at the details above.
How do we keep your data secure?
We take your privacy and security very seriously and take appropriate measures to ensure that your data is protected from misuse.
We have an ongoing programme of improvement and development in order to protect your personal data from unauthorised access, accidental loss and/or destruction.
We use the following security measures to protect your data:
• Industry standard secure sockets layer (SSL) technology, to protect personal information, as well as the use of specific logins and secure passwords
• Our web servers and database servers are held in a securely managed data centre and are further protected with a personal firewall and inherent security layers
• firewalls, anti-virus, secure file transfers as used where required
• office security
• access to personal data is granted on an "as-needed" basis
Please be aware that communications over the internet, such as e-mails/instant messaging, are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Who do we share your data with?
In order to provide and improve our services, we may share relevant information with third parties. All of our third parties are trusted and take appropriate measures to ensure your data is secure. These include:
• Stripe for payment purposes.
We may also share your information if:
• It’s necessary to enforce our Terms & Conditions or other policies
• It’s necessary to protect our rights, property, employees or students
• It’s necessary to protect ourselves or others against fraud or credit risk
• We’re required to by law
• You’ve given us your consent to pass your details to additional third parties
Coursework and assessment submissions will only be shared securely based on the terms of the student agreement.
Technical information gathered about your use of our website may be shared with Google Analytics. We work with Google Analytics to automatically collect information including: IP address; MAC (Media Access Control) address; unique identifier or other persistent or non-persistent device identifier; device software platform and firmware, mobile phone carrier and geolocation data to help us understand your use of our website such as how often you return, what parts of the website you visit, how you use the website and how long you spend on the website. This third party provider is prohibited from using our data for any other purposes. Go here to read the Google Analytics Privacy Policy.
